Open Resource
Who’s Ignoring Their Customers: A Survey of the Largest Retailers in the US
Posted: April 2012
This white paper from Conversocial explores the ways in which different companies address the needs of their customers on Facebook and Twitter, and how well they manage to stay on top of responses to complaints and queries. Insights are based on a survey of the largest retailers in the US and their use of social media.
Download Now
No registration required
No registration required
Submit a White Paper
If you're a solution provider and would like to submit one or more of your own white papers, success stories or research reports to the Open Resource Library, click here (login required).