Gleanster's research panel is comprised of tens of thousands of industry practitioners across multiple organizational functions and industry sectors. Surveys generally take 7-10 minutes to complete. Responses are kept strictly confidential and used only for aggregate analysis. Never are the names of survey respondants made available to solution providers or other third parties. They are, however, automatically entered into an iPad giveaway drawing. All respondants also receive an advanced PDF copy of the final Gleansight.
Gleanster applies 2 to 3 key performance indicators (KPIs) to distinguish top performers from all other companies within a given data set and thereby establish a basis for determining best practices. These KPIs vary significantly from one Gleansight to another but invariably focus on performance metrics that speak to year-over-year improvement in relevant, measurable areas.
Gleanster defines Top Performers as companies represented by the top 25% of QSRs, based on the implementation of the selected KPIs. The actions, behaviors, strategies, tactics and decisions made by this "most successful" quartile of companies in the context of the business initiative at hand constitute best practices. The remaining 75% of QSRs are simply referred to as Everyone Else.
Gleanster's research methodology removes analyst opinion, speculation and bias from the equation and instead puts the spotlight on the actual experiences of Top Performers. By benchmarking best practices across multiple dimensions, from technology implementation to performance measurement, Gleansights allow readers to gain valuable insights that they can apply in the context of their own business situations.
By learning from the actions, behaviors, strategies, tactics and decisions made by Top Performers, companies can make smarter decisions and increase the likelihood of success with respect to the technology-enabled business initiative they are currently considering, planning or already in the process of implementing.